Talk to the concierge desk
Reservations, events, salons and the unusual request — the desk answers around the clock, in person or by line.
By phone
Front desk · 24/7
+61 8 8238 2400
By email
Replies within one business day
[email protected]
In person
The atrium desk, ground floor
North Terrace, Adelaide SA 5000
Enquiry
Write to the desk
Four short steps — the form routes directly to the right team: reservations, events, salons or concierge.
Response within one business day — faster by phone
Your details are handled under our privacy policy
Urgent tonight? Call +61 8 8238 2400
North Terrace, Adelaide
Opposite the Botanic Garden end of the Terrace — 15 min from the airport, 5 min on foot from Adelaide Railway Station.
Arriving by car
Valet at the North Terrace porte-cochère — AUD 55 overnight for guests, EV charging below.
By rail & tram
Adelaide Railway Station 5 min walk; the free city tram stops two hundred metres east.
From the airport
ADL is 15 min by car — the house fleet meets every flight.
The Lost Cellar bar
Ask the desk for "the cellar" — a barrel-vaulted cocktail room beneath the banking hall, entered through a door that looks like a wine rack. Rare SA spirits, vinyl-only sound.
6 pm – 3 am
Wed – Sun
No walk-ins Fri
book via the desk
The working kitchen
Behind the pass, by request
The desk arranges what the dining room can't show you — ask for any of these when you write.
Open kitchen tour
Fifteen minutes behind the pass during service prep — daily at 4 pm, four guests max.
The florist atelier
The house's arrangements are built in-house — custom bouquets and event work on request.
Chocolate & bakery
The pastry atelier makes its own couverture line and a daily croissant — boxes to take away.
Kitchen tour places go first to residents — write ahead of your stay.
Dining details
The lobby boutiques
Between the desk and the lifts: a fashion residency boutique, the signature-scent counter, and a small library of house-published titles. The 25-metre lap pool sits one floor up.
Fashion residencyGround · 10 am – 7 pm
Scent & gift counterLobby · 8 am – 9 pm
Lap pool & cabanasLevel 2 · 6 am – 10 pm
The antiques vitrinesBanking hall · always
The jewellery vault and antiques viewings are arranged privately — see rates.
Contact questions
Quick answers
How fast does the desk reply?
Form enquiries get a named reply within one business day — usually faster. For tonight, phone the desk.
Where do I go when I arrive?
The porte-cochère on North Terrace — valet takes the car, the atrium desk is straight ahead.
Can the concierge arrange things for non-residents?
Yes — tours, transfers and restaurant bookings are open to anyone; salon and suite requests go through the same desk.
Who do I ask for events?
Choose "Event" in the form — it routes to the events floor for a costed proposal within one business day.