Privacy Policy

What we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email, phone number when you enquire, book or subscribe.
• Booking data — dates, preferences, party size and special requests.
• Identity data — where law requires it (casino registration, age verification).
• Technical data — device, browser, pages visited and approximate location, via cookies and analytics.
• Communications — messages and calls with our concierge and reservations teams.

Why we collect it

We use personal information to: process and manage reservations and event bookings; operate loyalty and membership programs; respond to enquiries and provide concierge services; meet legal obligations under gaming, liquor and taxation law; improve our website and services; and send marketing only where you have opted in.

Legal bases (GDPR)

For guests in the EU/UK, our processing bases are: performance of a contract (bookings), legitimate interests (service improvement, security), legal obligation (gaming and taxation records), and consent (marketing and non-essential cookies — which you may withdraw at any time).

Sharing and disclosure

We share data only with: trusted processors who run our booking, payment and communications systems under contract; regulators where the law requires (e.g., gaming authorities); and professional advisers under confidentiality duties. We do not sell personal information, and we do not share it for third-party marketing.

Data retention

Booking and contact records are kept for the period needed to provide services and meet statutory requirements — generally seven years for financial records and gaming-related registers. Marketing data is held until you unsubscribe. When retention ends, data is securely deleted or de-identified.

Security

We apply encryption in transit and at rest, role-based access controls, and audit logging across systems that hold personal data. Card payments are processed by PCI-DSS-compliant providers — we never store full card numbers on our own systems.

Your rights

You may request access to, or correction of, your personal information; ask for deletion where the law permits; object to or restrict processing; request portability of data you provided; and withdraw marketing consent at any time. Contact our privacy officer at [email protected] — we respond within 30 days.

Cookies and analytics

We use essential cookies to run the site and optional analytics cookies to understand how it is used. Full details — including how to manage preferences — are on our Cookie Policy.